Nothing here sits in a warehouse. Your order gets printed after you place it, which is why there is no dead stock, no clearance rack, and a bit more of a wait than you get from a company shipping out of a bin.
How long it actually takes
Two clocks, back to back:
- Production: 2–7 business days. Cutting, printing, curing, quality check, packing.
- Transit: whatever the carrier takes. Typically 3–5 business days in the US, longer to Canada.
Call it about a week in the US, start to finish. Big designs, hoodies, and orders placed on a Friday afternoon run to the long end of that.
Tracking is emailed the moment it moves. If you have not seen a tracking email and it has been more than a week, check your junk folder, then email us.
Where we ship
United States and Canada. That is deliberate — we would rather do two countries properly than forty badly. If you are somewhere else and you want something, email us and we will tell you honestly whether we can make it work.
What it costs
| Destination | Service | Cost |
|---|---|---|
| United States | Standard | $8 |
| United States | Standard on orders $70 and over | Free |
| United States | Express | $15 |
| Canada | USPS or DHL Express | Calculated at checkout by weight and destination |
Express speeds up the carrier, not the press. Production still takes 2–7 business days. Paying for Express on a made-to-order shirt buys you a couple of days at the end, not at the start. If you need something for a specific date, email us before you order and we will tell you whether it is realistic.
Canadian orders — read this bit
Duties, taxes, and any customs brokerage fee are your responsibility, not ours, and they are charged by the carrier on delivery, not by us at checkout. We have no way to predict or prepay them. It is not usually much on a shirt, but we would rather you hear it here than at your door.
Orders with several items
Different products are made on different equipment, sometimes in different facilities. A hoodie, a sticker, and a mug in the same order may show up as separate parcels on different days, each with its own tracking. Nothing has gone wrong — that is the system working.
If something goes sideways
- Tracking says delivered, nothing there. Check with neighbours and the mailroom, give it 48 hours — carriers scan early more often than you would think — then email us.
- Tracking has not moved in a week. Email us and we will open a trace.
- Arrived damaged. Photo the parcel and the item, then see returns. That one is on us.
Anything not covered here, email sales@altitudeiron.com or use the contact form. A real person answers, usually within one business day.