Refund policy
Last updated: August 8, 2026
Most Altitude & Iron products are made specifically for each order. Please review product descriptions, colors, and sizing information carefully before purchasing.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or incorrect, contact sales@altitudeiron.com within 30 days of delivery. Include your order number, a description of the problem, and clear photographs showing the entire item and the issue.
If the claim is approved, we will provide a replacement or refund at no additional cost. You generally will not need to return a damaged or defective item unless we provide return instructions.
LOST PACKAGES
If tracking has not shown delivery and your package appears to be lost, contact sales@altitudeiron.com within 30 days after the estimated delivery date. We will review the tracking information and work with the fulfillment provider and carrier to determine the appropriate resolution.
MADE-TO-ORDER ITEMS AND CHANGE-OF-MIND RETURNS
Because most products are made to order, we generally cannot accept returns or exchanges for:
• Ordering the wrong size, color, or product
• Buyer’s remorse or a change of mind
• Products that fit differently than expected when the item matches the published size information
• Items damaged through normal wear, misuse, improper washing, or improper care
• Gift cards
• Final-sale items clearly identified before purchase
Please contact us if you have a concern. We will review reasonable requests individually, but approval is not guaranteed.
CANCELLATIONS AND ORDER CHANGES
Contact us immediately if you need to change or cancel an order. We may be able to assist before production begins. Once an order enters fulfillment, it generally cannot be changed or canceled.
Do not send a product to Altitude & Iron or any fulfillment facility without receiving return authorization and instructions. Unauthorized returns might not be received or refunded.
REFUNDS
Approved refunds are returned to the original payment method. After we issue a refund, please allow up to 10 business days for your bank or card provider to post it. Original shipping charges are not refundable unless the order was defective, incorrect, or damaged in transit.
If more than 15 business days have passed since your refund was approved, contact sales@altitudeiron.com.
LEGAL RIGHTS
This policy does not limit any non-waivable rights provided by applicable consumer-protection law. Customers in jurisdictions that provide mandatory cancellation, withdrawal, return, or conformity rights retain those rights.
Questions may be sent to sales@altitudeiron.com.