Shipping policy
Last updated: August 8, 2026
ORDER PROCESSING
Most Altitude & Iron products are produced after an order is placed. Production and fulfillment usually take 2–5 business days before shipment. Business days exclude weekends and holidays. High-volume periods, product availability, embroidery, and quality-control reviews can require additional time.
SHIPPING AND DELIVERY
After fulfillment, standard delivery within the United States generally takes approximately 3–6 business days. Most orders therefore arrive approximately 5–11 business days after purchase.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, address problems, inventory changes, and other circumstances outside our control may affect delivery.
THIRD-PARTY FULFILLMENT
Altitude & Iron uses third-party production and fulfillment partners, including Printful. Products may be produced or shipped from different facilities based on product availability and the customer’s location. An order containing multiple products may arrive in separate packages.
SHIPPING CHARGES
Available shipping methods and charges are displayed during checkout before payment. Promotional or marketplace-specific shipping rates may differ from the rates offered on AltitudeIron.com.
TRACKING
When tracking is available, it will be sent to the email address provided during checkout. Tracking may require up to 24 hours after shipment to begin showing carrier activity.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact sales@altitudeiron.com immediately if an address needs to be corrected. We cannot guarantee changes after fulfillment begins.
If a shipment is returned because the address was incomplete, incorrect, or unclaimed, additional shipping charges may be required before it can be sent again.
LOST, DAMAGED, OR DELIVERED-BUT-MISSING PACKAGES
If a package appears lost, contact us within 30 days after the estimated delivery date.
If an order arrives damaged, contact us within 30 days of delivery and include the order number and clear photographs of the package, entire product, and damage.
If tracking shows “delivered” but the package cannot be located, first check the delivery area, household members, neighbors, building staff, and the carrier. Then contact us promptly so we can review the available information. A carrier’s delivered scan does not automatically guarantee a refund or replacement.
INTERNATIONAL ORDERS
Availability, delivery estimates, taxes, duties, and customs charges vary by destination. Unless checkout specifically states otherwise, customers are responsible for import duties, taxes, customs charges, or brokerage fees assessed by their country.
CONTACT
Questions about an order or shipment may be sent to sales@altitudeiron.com.